Teams at Dotmatics

The Customer Support Associate will manage escalated support cases, collaborate with multiple teams, and ensure high-quality customer engagement while driving resolution for technical issues.

The Principal Application Scientist at Dotmatics will provide technical leadership and consult customers on SaaS solutions, focusing on data integration and architecture in scientific environments.

Own cloud operational health, architecture intelligence, and cost optimization. Analyze cloud spend, build dashboards/reporting, enforce governance, review architecture for cost impact, and translate technical findings for engineering, finance, and executives.