Jobs at Dropbox

Own scalable customer programs from planning and recruitment through launch, engagement, measurement, closeout, and handoff. Coordinate Product, Design, Research, Marketing, Customer Success, Sales, and Analytics teams. Lead pre-PMF product testing, relaunch the Customer Advisory Board, integrate customer testing into launch-readiness processes, and establish repeatable customer insight loops and operating playbooks.

Owns Dropbox’s Virtual First technology workstream, including AI enablement, knowledge management, automation, and digital workflows. Leads organizational research, pilots, experiments, and a portfolio of interconnected programs. Translates qualitative and quantitative findings into recommendations, behavioral frameworks, operating models, and scalable organizational change. Establishes roadmaps, objectives, success measures, milestones, and risk reporting while facilitating cross-functional initiatives across People, Technology, Communications, and Operations.

Own company-critical technical problems and long-term strategy across multiple organizations. Architect scalable customer-facing systems and platforms, remain hands-on in software development, influence senior product and engineering leaders, establish engineering standards, and drive responsible AI adoption in products and workflows. The role requires deep expertise in large-scale software systems, consumer products, distributed systems, and production ML and LLM applications.

Architects and orchestrates integrated B2B marketing campaigns for product launches and evergreen motions. Defines audiences, narratives, buyer journeys, channel roles, activation plans, and measurement strategies across owned, earned, and paid channels. Leads cross-functional teams through campaign planning, launch, optimization, and post-campaign learning, while aligning marketing, communications, creative, analytics, operations, and sales. Uses performance and revenue signals to improve campaign effectiveness and scale reusable strategies across Dropbox’s enterprise portfolio.

Own Dropbox’s lifecycle marketing strategy across onboarding, engagement, retention, monetization, expansion, cross-sell, and re-engagement. Lead and develop a team, build scalable customer programs, establish experimentation and measurement practices, and partner cross-functionally to improve adoption, retention, and revenue. Develop the operating model, prioritization framework, governance, and technical capabilities needed to execute lifecycle marketing at scale.

Own and improve Dropbox’s Windows endpoint platform, including provisioning, application delivery, patching, security configuration, compliance, troubleshooting, and fleet health reporting. Build reliable PowerShell and systems automation, advance code-managed endpoint operations using tools such as Intune, FleetDM, osquery, infrastructure-as-code, and GitOps, and lead cross-functional platform improvements. Mentor engineers, review code and designs, document practices, and deliver multi-phase reliability initiatives.

Serve as a strategic FP&A partner to Product leadership, building financial models, business cases, forecasts, and scenario analyses. Evaluate growth initiatives, pricing, investments, and resource allocation while translating SaaS metrics and complex data into actionable recommendations. Collaborate with Product, Finance, Data Science, and Marketing teams, and improve analysis through automation, standardized processes, and AI-enabled workflows.