Teams at Dropbox

Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds strategic stakeholder relationships, develops mutual success plans, leads business reviews and renewal conversations, identifies customer risks, and coordinates cross-functional mitigation and growth strategies. Uses customer data, product usage, sentiment, and business context to prioritize actions and improve outcomes.

Own Dropbox’s customer evidence program for managed sales, including advocacy outreach, consent, customer stories, ROI evidence, testimonials, peer reviews, and competitive proof. Set editorial standards, direct agency partners, manage the sales content library, deploy evidence into active deals, identify content gaps, and measure impact on pipeline, win rates, adoption, and sales-cycle velocity through Salesforce reporting.

Leads Dropbox’s GTM business systems organization and platform portfolio across Marketing, Sales, Customer Success, and Support. Owns platform strategy, roadmaps, governance, prioritization, administration, adoption, and continuous improvement. Translates business priorities into scalable technology capabilities while coordinating engineering, architecture, operations, and executive stakeholders. Builds and manages platform teams, drives AI-enabled workflows, ensures operational excellence, and measures business outcomes from platform investments.