Teams at Elation Health

Provide hands-on support for complex medical billing and revenue cycle cases, including claims, CPT/ICD-10 coding, payer adjudication, denials, accounts receivable, and collections. Diagnose product, payer, configuration, and workflow issues; resolve escalations; partner with Product and Engineering; maintain billing knowledge resources; improve AI-assisted support guidance; coach support specialists; and monitor case quality and systemic billing trends.

Lead a team of Support Specialists and Support Engineers, owning hiring, coaching, performance, SLA delivery, case quality, triage, escalations, and support operations. Build dashboards, monitor KPIs, analyze case trends, improve workflows, maintain documentation, and implement automation and AI-assisted support processes. Partner with Product, Engineering, and Customer Operations to convert support insights into product improvements and reduce case volume.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.