Teams at EXL

Manage the full CRM marketing lifecycle, including strategy, audience segmentation, campaign build and deployment across email, SMS, and push channels. Optimize lifecycle campaigns through personalization, machine learning, predictive modeling, A/B testing, analytics, and automation. Coordinate with marketing, data, MarTech, product, agencies, and vendors while ensuring campaign quality, performance measurement, and continuous improvement.

Coordinate intake, access management, governance, and issue escalation across the organization’s MarTech platforms. Track service-level agreements, request status, adoption, usage, and open issues; maintain governance records and standards; support access recertification, governance forums, UAT, release tracking, and stakeholder communications. The role partners with Product Management, Solutions Architecture, and MarTech Strategy teams to improve operational consistency, transparency, and platform scalability.

Leads end-to-end machine learning delivery for insurance transformation programs, including feature engineering, model development, validation, tuning, explainability, governance, and production readiness. Translates business objectives into analytics use cases and delivery plans, manages client relationships, coordinates distributed teams, and supports architecture, UAT, MLOps, monitoring, and deployment discussions. Requires strong Python, statistical modeling, SQL, large-scale data, stakeholder communication, and production ML experience.