Teams at Fortive

Provides phone, email, chat, and online support for software products, orders, billing, invoices, and troubleshooting issues. Logs and tracks customer contacts, meets service-level agreements, escalates complex problems, delivers user guidance and training, and identifies process and system improvements. Requires strong communication, problem-solving, multitasking, customer service, Microsoft Office, Salesforce, and software-learning skills. Rotating shifts and extended periods of sitting are required.

Leads architecture for Fortive’s HR technology ecosystem, including Oracle HCM, Boomi, ServiceNow HRSD, Eightfold, LMS platforms, and enterprise integrations. Defines API-first integration strategies, data governance, security standards, and modernization roadmaps. Designs and deploys AI, automation, NLP, and chatbot capabilities for HR workflows. Advises HR and IT stakeholders, guides vendors and technical teams, and mentors integration developers while ensuring compliance, data quality, and scalable platform architecture.

Owns the cloud architecture vision and roadmap for an AWS-first, multi-cloud SaaS environment. Designs secure, resilient, scalable, and cost-efficient infrastructure; leads cloud modernization; enables AI and data platforms; establishes Terraform, CI/CD, observability, security, governance, and reliability standards; and partners with engineering, security, operations, customers, auditors, and leadership. Coordinates major incident response and drives self-service infrastructure and developer experience improvements.