Jobs at Forward Financing

Conduct manual penetration testing, secure code reviews, and SAST triage across web applications, APIs, and AWS infrastructure. Develop AI-assisted security tooling, define testing approaches for LLM applications and agentic systems, and review AI-generated software before production. Communicate vulnerabilities, risks, and remediation priorities to engineering teams while improving secure SDLC practices.

Lead the Enterprise PMO by owning portfolio intake, governance, reporting, dependencies, capacity planning, risk management, budgeting, and benefits realization. Partner with Product, Engineering, Analytics, Finance, and executives to prioritize initiatives and communicate portfolio health. Manage and develop project managers, establish scalable PMO operating standards, and use AI to automate product operations workflows.

The Senior Customer Engagement Representative focuses on re-engaging previous clients with a paid in full balance, utilizing high-volume dialing, Salesforce for management, and mentoring junior representatives while optimizing performance metrics for conversion and revenue targets.

Lead end-to-end data science initiatives: design, deploy, and monitor ML/statistical models for credit risk, pricing, collections and fraud. Collaborate cross-functionally to integrate models into production, define model development standards, mentor team members, and maintain scalable ML pipelines and monitoring systems to drive measurable business impact.

Manage a portfolio of small and medium business customers to grow relationships and secure additional capital. Analyze business profiles and financial history to recommend Forward Financing products. Use data and reporting to prioritize opportunities, own the sales process from approval to close, and meet monthly quotas while collaborating with underwriting and peers.

Own and administer the Genesys contact center platform, configuring advanced routing, IVR, omnichannel workflows, campaigns, and integrations with Salesforce and third-party tools. Troubleshoot complex platform, telecom, WebRTC, and carrier issues; monitor performance and system health; manage major incidents under strict SLAs; and translate stakeholder requirements into scalable technical solutions across voice, SMS, and email.

Manage security operations, incident response, detection engineering, vulnerability and patch oversight, SaaS and endpoint security, cybersecurity risk assessments, and AI security strategy. Lead and develop security engineers, serve as senior Incident Commander, tune CrowdStrike detections, build coverage across endpoint, SaaS, identity, cloud, and proxy signals, and communicate security risks to technical and executive stakeholders.

Design, build, and operate an online feature store and associated batch/streaming pipelines. Optimize Postgres schemas for real-time feature serving, ensure reliability and freshness for ML models, lead technical enhancements, partner with cross-functional teams, mentor junior engineers, and contribute to code reviews and system design.

In this role, you will analyze portfolio performance, assess risk strategies, and report insights to management, aiding business growth.

The Sales Development Representative engages with SMB owners to drive lead conversion by addressing their concerns and presenting funding options. They manage high call volumes, track lead activity in Salesforce, and collaborate with other teams to improve the sales funnel.

Support implementation, testing, and optimization of a third-party decision engine. Execute QA, backtesting, and data validation, document requirements and processes, collaborate with Pricing, Risk, and Engineering, and ensure decisioning workflows integrate reliably with core applications.