Teams at Forward Financing

The Collections Specialist will manage SMB customer accounts, negotiate sustainable payment plans, achieve recovery goals, and document account statuses in Salesforce.

Develop and implement HR strategies for sales and underwriting, oversee performance evaluations, manage workforce planning, and address employee relations issues.

The Senior Customer Engagement Representative focuses on re-engaging previous clients with a paid in full balance, utilizing high-volume dialing, Salesforce for management, and mentoring junior representatives while optimizing performance metrics for conversion and revenue targets.