Teams at Forward Financing

Supports and optimizes the Genesys contact center platform, including routing, IVR, omnichannel workflows, integrations, and flow logic. Troubleshoots platform incidents, monitors system performance, implements simple features, and supports voice, SMS, and email channels. Collaborates with Salesforce teams, technical support, telecom carriers, and business stakeholders to translate requirements into technical solutions and maintain reliable customer and agent experiences.

Manage a portfolio of SMB accounts with outstanding revenue-based financing balances. Contact customers by phone, text, and email; negotiate sustainable payment plans; use legal collections processes; achieve monthly recovery targets; and document account activity and next steps in Salesforce CRM. The role requires empathetic communication, strong attention to detail, independent execution, and effective use of multiple computer programs.

Sets the technical vision for data science, leads complex credit risk, pricing, and loss forecasting models from conception through production, and architects scalable machine learning pipelines. Partners with senior stakeholders to shape strategy, establishes modeling and validation standards, mentors technical staff, and communicates recommendations to executives. The role requires deep fintech lending experience, advanced statistical and machine learning expertise, and hands-on production model deployment.