Jobs at Foundant Technologies

Provide technical support for SmartSimple users: triage and resolve complex configuration, data, integration, and workflow issues; manage ticket queue to SLA in Zendesk; escalate to engineering when needed; create knowledge base content; mentor junior staff and collaborate with implementation, product, and engineering teams.

Lead and scale the SmartSimple (SMS) support organization: hire and develop teams, define SLAs and escalation processes, monitor CSAT and support metrics, manage incidents, drive knowledge management and tooling, partner with Product/Engineering/Sales/Client Success, and define and implement AI-assisted support strategy to improve deflection, FCR, and efficiency.

This role involves serving as the primary technical advisor for enterprise clients, ensuring effective implementation of low-code platform solutions, providing proactive technical support, and facilitating knowledge transfer to enhance client self-sufficiency.

Lead end-to-end SaaS implementation projects for foundations and nonprofits: plan, coordinate resources, run discovery and workshops, manage data migrations and integrations, validate solutions, oversee UAT, communicate with stakeholders, and transition customers to support while improving implementation processes.

The Implementation Consultant will configure systems, troubleshoot issues, assist in quality assurance, and lead client functionality sessions while ensuring successful go-lives and integrated testing.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

Lead end-to-end implementations of Foundant software for grant and scholarship clients. Configure systems, train clients, guide best practices for nonprofit workflows, manage data migration, advocate client needs to product teams, and support team delivery through mentoring, documentation, and occasional travel to events and trainings.

Lead end-to-end implementations of Foundant software for new clients: configure systems, migrate data, train users, advise on nonprofit best practices, maintain proactive client communication, and ensure clients realize ROI and business value.

Lead end-to-end implementations of Foundant software for nonprofit clients: configure systems, train users, migrate historical data, advise on nonprofit fund accounting and chart of accounts, maintain client communication, and ensure successful delivery and ROI. Occasional travel (~10%).

Lead end-to-end implementations of Foundant software for new clients: train users, configure systems, advise on grant and scholarship workflows, support data migration, and maintain client communication to ensure ROI and successful adoption.

Design and build interactive working prototypes, run rapid user experiments, iterate based on evidence, work across frontend/backend/APIs, contribute product ideas, and use AI-assisted development tools to accelerate delivery.

The Project Coordinator manages project pipelines, oversees order forms, and coordinates client and stakeholder communication, ensuring smooth transitions for the Implementation team.