Jobs at Foundant Technologies

Provides client support for fund accounting software through phone, chat, and email. Resolves product questions, prioritizes SLA breaches, escalates issues, coordinates handoffs, and collaborates across teams to improve client satisfaction. Maintains product expertise, supports training, contributes to process improvement, assists with client projects, and ensures consistent coverage. Requires at least one year of IT services or related customer service experience, CRM familiarity, accounting knowledge, strong communication, organization, and the ability to learn software quickly.

Leads recruiting and team member lifecycle strategy from sourcing through onboarding, early tenure, and offboarding. Manages and develops a recruiting and team experience team, builds proactive sourcing programs, partners strategically with hiring managers, and improves hiring outcomes using metrics such as time-to-fill, time-to-hire, offer acceptance, retention, and onboarding satisfaction.

Manage SaaS client relationships and own the renewal process from end to end. Identify upsell and cross-sell opportunities, monitor engagement and satisfaction metrics, assess churn risk, develop account plans, and partner with Customer Success to improve client outcomes. The role requires strategic advising, cross-functional collaboration, CRM proficiency, and familiarity with philanthropic or nonprofit-sector software solutions.

Lead and develop a team of Client Success Managers supporting enterprise SaaS accounts. Build scalable success frameworks, oversee adoption, retention, health scores, SLAs, escalations, renewals, and expansion opportunities. Partner with implementation providers, Product, Engineering, Sales, Account Management, and Professional Services to improve client outcomes and translate feedback into roadmap input. Coach team members, manage senior stakeholder relationships, and ensure contractual commitments are met.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Own and evolve Foundant’s brand strategy, architecture, standards, and visual identity across client segments and product lines. Create campaigns, marketing assets, templates, web materials, sales collateral, product launches, events, and social content. Use AI creative tools, manage brand systems, direct photography and illustration, collaborate cross-functionally, and oversee freelancers or agencies when needed.

Directs the PMO and manages a project management team overseeing complex SaaS implementation portfolios. Responsibilities include portfolio governance, escalation management, delivery health reporting, resource and capacity planning, tooling integrity, process improvement, change request discipline, Agile transformation, and executive stakeholder communication. The role develops project managers, establishes scalable standards, and collaborates with Implementation, Sales, Customer Success, HR, and senior leadership to improve delivery consistency and client outcomes.

Owns end-to-end cloud operations for a multi-region SaaS portfolio, ensuring availability, performance, reliability, and cost efficiency. Leads production availability incidents, triage, resolution, root cause analysis, configuration and change management, monitoring, and alerting. Builds and develops a team of system administrators and SREs while partnering with Development, Technical Security, and Support to improve operational readiness and accountability across AWS and Azure environments.