Teams at Foundant Technologies

Provides client support for fund accounting software through phone, chat, and email. Resolves product questions, prioritizes SLA breaches, escalates issues, coordinates handoffs, and collaborates across teams to improve client satisfaction. Maintains product expertise, supports training, contributes to process improvement, assists with client projects, and ensures consistent coverage. Requires at least one year of IT services or related customer service experience, CRM familiarity, accounting knowledge, strong communication, organization, and the ability to learn software quickly.

Leads recruiting and team member lifecycle strategy from sourcing through onboarding, early tenure, and offboarding. Manages and develops a recruiting and team experience team, builds proactive sourcing programs, partners strategically with hiring managers, and improves hiring outcomes using metrics such as time-to-fill, time-to-hire, offer acceptance, retention, and onboarding satisfaction.

Manage SaaS client relationships and own the renewal process from end to end. Identify upsell and cross-sell opportunities, monitor engagement and satisfaction metrics, assess churn risk, develop account plans, and partner with Customer Success to improve client outcomes. The role requires strategic advising, cross-functional collaboration, CRM proficiency, and familiarity with philanthropic or nonprofit-sector software solutions.