Teams at Foundant Technologies

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Implementation Consultant will configure systems, troubleshoot issues, assist in quality assurance, and lead client functionality sessions while ensuring successful go-lives and integrated testing.

Lead end-to-end implementations of Foundant software for nonprofit clients: configure systems, train users, migrate historical data, advise on nonprofit fund accounting and chart of accounts, maintain client communication, and ensure successful delivery and ROI. Occasional travel (~10%).