Teams at Foundant Technologies

Serve as the product expert for CommunitySuite, supporting sales discovery, tailored demonstrations, proposals, RFPs, evaluation environments, data migration planning, technical objection resolution, and complex implementation handoffs. Advise finance and executive stakeholders using fund accounting expertise, represent Foundant at industry events, and communicate customer feedback to Product. Travel is approximately 10–20%.

Leads SmartSimple’s end-to-end client experience across Professional Services, Support, and Client Success. Owns delivery quality, consultative implementation methodology, partner capacity, pricing, service packaging, enterprise deal support, and support model design. Builds and aligns client-facing functions, develops Client Success leadership, and modernizes implementation through AI-assisted and low-code tooling while maintaining high-quality outcomes for complex enterprise clients.

Own and prioritize the GivingData product backlog for agile scrum teams, refine user stories, manage escalations, and partner with engineering, design, product, and client-facing teams. Lead roadmap planning, client discovery, release enablement, and post-release evaluation. Use AI tools to improve product workflows, synthesize feedback, prototype solutions, and support data-backed business cases for product decisions.