Jobs at gaiia

Design end-to-end billing, invoicing, payments, collections, and discount experiences for a B2B telecommunications platform. Collaborate with product, engineering, QA, and customers to research problems, prototype solutions, ship polished interfaces, and evolve the Boreal design system. Simplify complex workflows through user research, testing, experimentation, and rapid iteration while maintaining accessibility, clarity, and strong interaction design.

Build and improve AI-powered customer support agents for telecommunications providers. Responsibilities include developing the agent runtime, configuration tools, observability dashboards, evaluation frameworks, safety guardrails, continuous-improvement systems, and omnichannel integrations across voice, chat, email, and SMS. The role uses TypeScript across frontend, backend, and infrastructure in a serverless microservices environment, with emphasis on LLMs, agent design, product quality, and customer trust.

Join the Platform squad to build and maintain a Typescript-based serverless microservices platform on AWS. Improve cloud availability, security, CI/CD, public APIs, data pipelines, internal DevOps libraries, and developer tooling while collaborating across product and engineering teams.

The Workflow Automation Engineer will implement telecom provisioning workflows, collaborate with the solutions team, and optimize automation processes while ensuring customer satisfaction and support.

The Workflow Solutions Engineer designs and implements scalable telecom network solutions, collaborates with internal teams, and provides technical oversight during implementations.

The Data Migration Specialist will manage end-to-end data migrations, ensuring data quality and effective communication with clients and internal teams while resolving challenges.

Lead end-to-end customer data migrations onto gaiia: discover legacy systems, design migration strategy, extract/transform/load data, validate and reconcile, run cutovers, and stabilize post-go-live while building repeatable processes and influencing migration tooling.

Own technical execution of customer data migrations: explore source systems, export data, author declarative version-controlled mappings, transform and validate data, run end-to-end migrations on internal platform, build reusable templates/validation, troubleshoot discrepancies, and document mapping and transformation logic for auditable production cutovers.