Teams at Genesys

As a Lead Test Engineer, you will design test strategies, implement automation, evaluate user experience, and ensure overall feature quality while collaborating with cross-functional teams.

Lead the design and delivery of Agentic AI solutions to enhance customer experience and operational efficiency, focusing on enterprise-wide AI transformation.

Own the reliability and resilience of enterprise IAM services, resolving incidents, monitoring authentication and provisioning signals, correlating events, improving detection rules, validating automated remediation, and optimizing identity lifecycle workflows. The role supports Okta, Active Directory, and Microsoft Entra ID environments, contributes to post-incident improvements, partners across technical teams, and participates in rotational on-call support.