Teams at Genesys

Support and troubleshoot enterprise billing platform across Salesforce, Zuora, AWS and Workday Financials. Monitor systems, resolve incidents and data discrepancies, participate in on-call rotations, collaborate with Engineering/Product/Finance, maintain runbooks, and improve monitoring and SOX-compliant operational controls.

As a Lead Test Engineer, you will design test strategies, implement automation, evaluate user experience, and ensure overall feature quality while collaborating with cross-functional teams.

Serve as primary advisor for a portfolio of enterprise customers, driving value realization, adoption, retention and advocacy. Orchestrate cross-functional teams, run Quarterly Business Reviews, develop success plans, monitor health metrics, and resolve customer needs to meet clients' business objectives.