Teams at Genesys

Design, develop, and maintain Salesforce CRM and CPQ solutions including Apex, LWC, Flows, and integrations. Support quote-to-cash workflows, Zuora integrations, code reviews, testing, deployments, production troubleshooting, and technical documentation in a cross-functional agile team.

Lead end-to-end delivery of complex technical programs for a cloud platform by aligning engineering, product, and analytics teams. Drive planning, risk mitigation, resource optimization, and data-driven performance analysis. Implement scalable program frameworks, communicate status to senior stakeholders, and influence technical and operational strategy to achieve measurable business outcomes.

Support and troubleshoot enterprise billing platform across Salesforce, Zuora, AWS and Workday Financials. Monitor systems, resolve incidents and data discrepancies, participate in on-call rotations, collaborate with Engineering/Product/Finance, maintain runbooks, and improve monitoring and SOX-compliant operational controls.