Teams at Guesty

Own global operations and performance of Guesty Shield, including claims oversight, team leadership, insurer and partner relationships, customer retention, program economics, and operational improvements. Lead commercial negotiations, monitor service levels and profitability, resolve escalations, manage cross-functional launches, and ensure consistent customer experiences across markets.

Manage post-sale relationships with SMB SaaS customers, driving retention, renewals, expansion, and customer success. Analyze performance metrics, identify growth opportunities, advise clients on product usage, negotiate contracts, and close revenue-generating deals. Collaborate with Sales, Implementation, Finance, and Support teams while maintaining product expertise and delivering exceptional client experiences.

Accounting Technical Program Manager serving as the accounting module SME for enterprise customers. Responsibilities include supporting month-end financial processes, reconciliations, payouts, owner statements, product adoption, complex accounting consultations, escalations, internal training, and customer feedback for Product and Engineering roadmap improvements. Requires property management accounting expertise, SaaS technical experience, API literacy, analytical problem-solving, and strong communication skills.