Teams at Help Scout

Produce polished, on-brand visual work across static, motion, and web channels. Design ads, social, landing and product pages, collaborate with product marketing, balance fast turnarounds and larger brand projects, and grow into shaping the brand system.

Own Mixpanel and partner closely with Product to turn product-level data into decision-grade insights. Define instrumentation and event taxonomy, build dashboards and notebooks, run cohort and retention analyses, design and analyze A/B tests, and collaborate with data engineers to model product event data. Document metrics, maintain a living glossary, and translate findings into actionable product recommendations.