Teams at HighlightTA

Manage strategic customer success initiatives for enterprise customers and complex integrations. Drive onboarding, satisfaction, retention, revenue growth, cross-sell, and upsell opportunities. Advocate for customers at the executive level, analyze performance metrics, provide industry-informed recommendations, collaborate cross-functionally with Sales and Marketing, and mentor junior team members.

Design end-to-end product experiences through research, user flows, visual design, prototyping, and usability testing. Build accessible, production-ready front-end components using HTML, CSS, JavaScript or TypeScript, and React. Collaborate with Product Managers and Engineers, contribute to design systems, apply WCAG standards, use AI tools, and refine implemented designs for quality and consistency.

Oversee accounting operations, including revenue review, expense management, month-end close, reconciliations, financial statements, staff accountant supervision, audits, tax compliance, 1099 filings, and process improvements. Support FP&A with reporting and help implement new financial software while maintaining accurate and efficient financial processes.