Jobs at Hudson's Bay Company

Support and maintain B2B eCommerce and digital voucher programs by configuring Microsoft D365 and Sana Commerce, managing pricing, assortments and product content, onboarding and training customers, troubleshooting issues, maintaining data integrity and documentation, and coordinating updates with internal and external stakeholders.

Provide frontline sales support and customer service: answer inquiries, manage leads and orders, coordinate fulfillment, process gift card and program document requests, and collaborate with internal teams while using Microsoft D365 and AI-enabled tools to ensure timely, high-quality customer experiences.

Support and evolve content management platforms (Adobe Workfront, AEM/DAM) by gathering requirements, driving roadmap initiatives, coordinating stakeholders, leading workstreams from discovery through implementation, and enabling adoption through training, governance, and process improvements.