Teams at Hudson's Bay Company

Supports the setup, maintenance, launch, and ongoing administration of customer eCommerce and Digital Voucher programs. Configures accounts, access, pricing, entitlements, workflows, catalogs, and program settings in digital platforms. Provides onboarding, training, documentation, customer support, troubleshooting, issue escalation, testing, validation, and stakeholder communication. Identifies process and system improvements while managing multiple priorities and ensuring accurate execution of contractual and operational requirements.

Provides second-level support for store applications, troubleshooting incidents, monitoring performance, and maintaining support documentation. Coordinates vendors against SLAs, manages incident and problem resolution, performs root cause analysis, and reports operational metrics. The role collaborates with technical teams, Product Owners, and business stakeholders, supports continuous improvement, and may participate in after-hours on-call coverage.

Leads PCI DSS governance and compliance activities, including annual assessments, control analysis, evidence collection, gap remediation, stakeholder education, and compliance sustainment. Partners with IT, business teams, project managers, and external assessors to implement security controls and close compliance gaps. Provides PCI subject matter expertise on complex projects, improves governance processes and metrics, and mentors junior staff.