Teams at Intact (intactfc.com)

Supports executive communications for Intact’s Canadian and global CEOs by coordinating webcast and event logistics, distributing communications, managing executive email lists and LinkedIn accounts, maintaining content calendars, monitoring employee feedback, and tracking communication metrics. Produces recurring reports, coordinates with international partners and IT teams, and helps identify opportunities to improve internal and external communications.

Processes and verifies payments, reconciles bank deposits and accounts, prepares invoices, statements, reports, and cheques, and posts billing transactions. Reviews cash reports, adjusts journal entries, processes cheque requisitions and premium refunds, updates banking and payment information, and resolves billing, payment, disbursement, and account discrepancies while maintaining high accuracy and productivity.

Provides technical leadership across end-user services, middleware, complex applications, and telephony infrastructure. Manages incidents, problems, requests, and changes; installs and upgrades software; coordinates high-priority incident resolution; and improves self-service, event management, documentation, and knowledge sharing. The role applies AI tools responsibly to identify automation opportunities, supports cross-functional teams, and serves as a trusted advisor focused on service stability, operational efficiency, and customer experience.