Teams at Intact (intactfc.com)

Manage accident benefits claims by interpreting policy coverage, investigating claimant circumstances, evaluating entitlements, communicating with customers and stakeholders, documenting cases, ensuring legislative compliance, and recommending process improvements. The role requires claims-adjusting experience, medical terminology knowledge, strong communication and organization skills, compassionate customer interactions, and eligibility to work in Canada.

Supports internal and external communications projects, develops communication strategies, drafts and edits content, creates presentations and visual materials, organizes events, conducts surveys, and prepares reports. The role also contributes to marketing campaigns, broker incentive programs, partnership initiatives, and corporate social responsibility activities across Canada.

Leads strategic communications for the Claims organization, translating business priorities into communication plans and advising executives and senior leaders. Manages, coaches, and develops team members; oversees writing, editing, and content distribution; builds measurement and feedback processes; aligns stakeholders; and drives continuous improvement and inclusive communication practices.