Teams at Jonas Software

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Lead BEC Legal Systems with full P&L ownership, setting strategy and driving profitable growth. Oversee cross-functional teams across product, sales, marketing, support, and operations while improving customer retention, operational scalability, and market position. The President will manage recurring-revenue performance, talent development, stakeholder communication, and potential mergers and integrations within the Legal Tech business.

Owns the full-cycle enterprise sales process, including prospecting, discovery, demonstrations, proposals, negotiation, and closing. Builds qualified pipelines across banking, transit, aviation, and emerging sectors; manages multi-stakeholder deals; identifies expansion opportunities; maintains HubSpot CRM accuracy; represents the company at industry events; supports messaging and case studies; and provides pipeline forecasts to leadership.