Teams at Leap Tools

Leads a team of Customer Success Managers serving mid-market customers. Responsibilities include growing and retaining accounts, increasing revenue retention, supporting escalations, coaching team members, documenting technical solutions, improving customer experiences, and partnering with Product, Sales, and Leadership. The role requires strong account management, technical understanding, data analysis, communication, and team leadership skills in a SaaS environment.

Leads a team of Customer Success Managers serving mid-market customers. Responsibilities include driving retention and revenue growth, coaching and developing CSMs, supporting escalations, documenting technical solutions, improving customer experiences, analyzing data, and representing customer needs to Product, Sales, and Leadership.

Lead product marketing and go-to-market expansion into the furniture segment. Develop launch strategies, analyze competitors and industry trends, build industry relationships, conduct customer interviews, create sales messaging and enablement, align product roadmaps with market needs, and track adoption and revenue KPIs. The role focuses on tactical market penetration, sales support, brand visibility, and adapting successful industry strategies to drive growth for a B2B SaaS visual product.