Teams at Leap Tools

Source, prospect, and qualify leads for Account Executives using multi-channel outreach (email, LinkedIn, phone). Collaborate with marketing and revenue operations to build targeted campaigns and account lists, maintain CRM records, and deliver high-quality opportunities to meet team revenue goals.

Manage mid-market customer lifecycle to drive retention, health, and expansion. Act as trusted advisor, mentor teammates, liaise with Product/Sales, maintain records, and proactively engage customers to maximize platform value.

Manage the post-onboarding lifecycle for an SMB book, driving customer health, retention, and expansion. Act as a trusted advisor, engage customers routinely to identify priorities and expansion opportunities, document requests/issues, maintain records in Customer Success software, and collaborate with product, sales, and leadership to improve the customer experience.