Jobs at Long View Systems

Leads client success for a portfolio of enterprise IT clients, managing service delivery, client relationships, team development, financial performance, operational excellence, incidents, escalations, capacity, and continuous improvement. Partners with account managers to identify growth opportunities and develops technical, consulting, and leadership capabilities within teams. Ensures service levels, project commitments, customer satisfaction, and business outcomes are consistently achieved.

Leads the architecture, implementation, and delivery of Microsoft Dynamics 365 Customer Engagement solutions. Responsibilities include gathering requirements, designing scalable solutions, managing project scope and budgets, engaging clients, mentoring delivery teams, overseeing quality assurance, and providing training and post-implementation support. The role also manages risks, ensures technical standards, and drives continuous improvement across solution delivery.

Designs and governs end-to-end Dynamics 365 Business Central ERP architectures, integrations, extensions, data migration strategies, security, scalability, and DevOps processes. Leads discovery sessions, architecture workshops, technical reviews, pre-sales activities, and solution planning. Collaborates with architects, developers, clients, and delivery teams throughout implementation lifecycles, while mentoring technical staff and establishing development and release standards.

Leads enterprise-wide cybersecurity, privacy, risk management, governance, compliance, audit assurance, security operations, and incident response. Develops security strategy and ISMS programs, oversees ISO, PCI, and SOC audits, manages risk assessments and remediation, and advises executives, the board, clients, vendors, and partners. Builds security awareness and embeds cybersecurity across business and technology initiatives.

Support branch sales team with CRM (D365) administration, sales enablement (DocuSign/CLM), lead tracking, bid support, account change processes, NPS coordination, reporting, and training to improve sales effectiveness.

Manage and grow client relationships for the Calgary branch by acting as a trusted advisor. Drive revenue through account planning, consultative selling, pipeline management, and cross-functional solution development while ensuring customer satisfaction and account expansion.

Design, propose, and implement Microsoft Dynamics 365 Customer Engagement solutions. Perform assessments, map designs to client requirements, support delivery teams, provide pre-sales technical assistance, create estimates, SOWs, and proposals, and work with account and business development teams.

Serve as a Dynamics 365 presales architect: qualify opportunities, design Microsoft-based solutions, create proposals and SOWs, build custom demos/POCs, facilitate workshops, support account planning and campaigns, and guide complex sales to closure.

Lead architecture, design, presales and delivery of Dynamics 365 Finance & Operations solutions; define solution architecture, support functional/technical architects, facilitate workshops, qualify opportunities, promote OCM best practices, and collaborate to bring Business Applications capabilities to market.

Design, architect, and implement Dynamics 365 F&O solutions; analyze complex requirements; collaborate with sales, delivery, and stakeholders; create design and implementation documentation; lead workshops; develop integrations and Power Platform/Dataverse solutions; ensure solutions align with best practices and transition to operations.

The Dynamics 365 Finance & Operations Solution Architect leads design and implementation of Dynamics 365 solutions, oversees consultants, builds sales strategies, and ensures client success while maintaining an innovative approach.