Jobs at Miratech

Supports the design, administration, monitoring, and operational health of enterprise Unified Communications platforms. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call detail records. Leads incident management and vendor escalations, coordinates with stakeholders, maintains compliance, improves documentation, and supports weekend maintenance and critical deployments.

Design and lead cloud-based contact center solutions on Genesys Cloud CX. Translate business requirements into scalable, secure architectures, manage integrations (CRM, WFM, analytics), provide hands-on technical leadership, mentor teams, ensure security/compliance, and drive roadmap and innovation for CX platforms.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native, distributed, and hybrid solutions. Establish engineering standards, assess technical risks, conduct architecture reviews, and guide modernization initiatives. Collaborate with customers and stakeholders, support engineering teams through complex decisions, mentor technical leaders, and contribute to product roadmaps, DevOps practices, and technology strategy.