Teams at Modern Campus

The Senior Solutions Engineer supports sales of Modern Campus Connected Curriculum products by serving as a functional and technical expert. Responsibilities include leading product demonstrations and technical consultations, participating in prospect meetings, customizing demos, answering technical and functional RFP questions, and conveying market insights to Product. The role requires higher education experience, strong market knowledge, excellent communication and presentation skills, and business travel within North America.

Leads product strategy, roadmap planning, backlog prioritization, product development, and adoption across the Modern Campus portfolio. Partners with customers, UX, engineering, data, AI, go-to-market, and executive teams to deliver customer-focused solutions. Uses market research, customer feedback, analytics, and KPIs to identify opportunities and guide decisions. Drives launches, change management, and evaluation of AI and automation opportunities.

Owns complex Tier 2 and Tier 3 customer support issues for SaaS products, using SQL, logs, sandboxes, and cloud infrastructure knowledge to troubleshoot and resolve problems. Builds customer relationships, documents cases in Zendesk, coordinates with Development, QA, Implementation, and Product teams, mentors junior support staff, contributes to knowledge-base content, and improves support processes. The role also supports implementation-to-production transitions and applies AI tools to enhance support workflows.