Teams at Nerdio

Serve as the final escalation point for complex Microsoft cloud and Windows desktop issues. Perform deep technical analysis, own escalated tickets from investigation through resolution, collaborate with Product and Engineering, mentor Tier 1/2 teams, produce RCAs and knowledge base articles, and drive problem management and continuous improvement.

Design and build an internal AI enablement platform and developer tooling. Implement Microsoft identity/authentication integrations, prototype and productionize LLM-driven workflows, use AI-assisted development (Claude), collaborate with execs and cross-functional teams, and ensure secure, observable, maintainable platform delivery.