What It's Like to Work at PatientPoint

What first attracted you to PatientPoint? When did you know it was the right place for you and your career?

What initially attracted me to PatientPoint was its powerful mission — empowering better health across the country by delivering crucial health information to patients and providers at the moments that matter most. There’s a sense of purpose that you don’t often find, and it almost feels like a nonprofit in terms of the impact our work has on people’s lives. I loved that combination of purpose and business, knowing that the work we do has real, tangible outcomes for patients across the country. 

The length of time that the core business has been around also impressed me. Despite its long history and success, PatientPoint has managed to keep an entrepreneurial spirit alive, which is something that resonated with me. This is a place where you can take initiative, drive change and make things happen. 

For me, the defining moment when I knew it was the right place came when I saw how every department is so aligned with the bigger mission. I realized that I could have a direct impact on improving patients’ lives while also shaping the internal culture, making this an ideal environment for personal growth and career advancement.

Share one exciting challenge or project you are working on right now. What impact will this have on the business?

One of the most exciting projects almost every department at PatientPoint is currently involved in is the customer experience initiative. It’s a transformative process where we are truly stepping back to take a comprehensive look at how we interact with our customers — from the very first touchpoint to their long-term journey with us. We want to make PatientPoint a product that healthcare providers can’t live without, something that seamlessly integrates into their workflows and enhances the patient experience. Across the company, we’ve adopted a framework of “Know Me, Surprise Me, Make It Easy for Me,” which is the guiding principle for improving our customer relationships. 

Personally, I’ve taken this framework and applied it to our candidate experience as well. I’m also working closely with our newly launched internship program to ensure that our interns receive an unparalleled introduction to our mission and culture. The impact of this project is significant — it’s about building stronger relationships with both external customers and internal teams, solidifying PatientPoint’s role as a must-have partner in healthcare.

If your company culture was a car, what would it be, and why?  

If PatientPoint’s culture were a car, it would be a Jeep Grand Wagoneer. Much like this premium SUV, PatientPoint is a blend of luxury and rugged practicality. It’s versatile, well-equipped for all kinds of challenges and built to go the distance — whether it’s navigating the complexities of the healthcare industry or responding to the unique needs of our clients. The Jeep Grand Wagoneer has a reputation for being both comfortable and capable, much like our culture, where innovation meets reliability. 

It’s not just about function, though — it’s also about presence. We’ve even got some Jeep Grand Wagoneers that visit our provider offices, reinforcing our commitment to being hands-on and accessible, no matter where our clients are. Just like the Wagoneer can take on any terrain, PatientPoint is ready to tackle whatever challenges the market throws at us, with an unwavering focus on delivering quality and making an impact. Whether it’s building relationships with providers or enhancing the patient experience, we’re a company that thrives on adaptability and excellence — just like the Jeep.