Jobs at PBS Systems

Supports daily product operations by triaging issues, analyzing usage and adoption data, maintaining dashboards, coordinating releases and testing, organizing customer feedback, and translating technical findings into product recommendations. Works closely with product, engineering, support, and dealer success teams while helping manage the product backlog and release communications. This is a fully on-site role in Calgary.

Leads software conversion and implementation projects for automotive dealership clients. Responsibilities include project planning, resource coordination, customer training, data conversion, third-party system integrations, stakeholder communication, progress reporting, risk mitigation, issue resolution, and process documentation. The role serves as the primary client contact and requires travel to client sites up to 50% of the time.

Provides bilingual French and English Tier 1 support to clients through phone, email, and live chat. Documents interactions, resolves or escalates issues, collaborates across departments, supports process improvements, learns PBS software, meets KPIs, and maintains certifications. Requires travel throughout Canada and the United States for one week each month.

Provides accounting software support and training to dealership customers through phone, email, chat, and ticketing channels. Responsibilities include documenting and escalating issues, collaborating across departments, improving service processes, meeting KPIs, maintaining software knowledge, completing certifications, and traveling throughout the USA and Canada at least one week per month.

Develops and maintains e-learning courses, product documentation, certification content, training materials, and software education for dealership customers and internal staff. Responsibilities include researching software releases, testing features, storyboarding videos, coordinating content updates, facilitating certification presentations, supporting product training, and creating product-related marketing and sales content. The role requires strong communication, organization, attention to detail, collaboration, and occasional travel across the US and Canada.

Provides technical support to clients through phone, email, and live chat. Responsibilities include troubleshooting software and infrastructure issues, documenting tickets, escalating incidents, training customers, supporting implementations, meeting KPIs, reviewing software releases, and collaborating on process improvements. The role also requires developing product knowledge, pursuing relevant certifications, and participating in ongoing cross-training.

Provide bilingual English/French technical customer support through email, SMS, and phone. Troubleshoot dealership software issues, document interactions and resolutions in Salesforce, collaborate with support teams, and escalate complex problems. The role requires strong communication, problem-solving, customer service, CRM experience, and familiarity with dealership operations and automotive tools. This is a fully remote position.