Jobs at PointClickCare

Provide technical customer support for PointClickCares cloud-based healthcare software, troubleshooting simple to moderately complex issues, documenting via help desk tickets, using knowledge base resources, collaborating cross-functionally, meeting service KPIs, and supporting long-term care facility workflows. Role requires rotating shifts and occasional overtime/on-call.

The Content Writer will create and maintain user-centered content for healthcare software, collaborating with product leaders and engineers while utilizing AI tools for efficiency.

The Content Designer will create user-centered product content, collaborate with teams, utilize AI, design conversational flows, and ensure user needs are met.

The Content Writer produces user-friendly content for product updates, manages communications, collaborates with teams, and utilizes AI tools for efficiency.

The Senior Product Manager - Platform Services will oversee the strategy and execution of platform capabilities, managing APIs and shared services while collaborating with internal teams and stakeholders to ensure successful product outcomes.

The Senior Product Manager will drive the AI product roadmap for Revenue Cycle Management, overseeing product lifecycle and collaboration with various teams to enhance billing workflows with AI integration.