Teams at PointClickCare

Provide technical customer support for PointClickCares cloud-based healthcare software, troubleshooting simple to moderately complex issues, documenting via help desk tickets, using knowledge base resources, collaborating cross-functionally, meeting service KPIs, and supporting long-term care facility workflows. Role requires rotating shifts and occasional overtime/on-call.

The Content Writer will create and maintain user-centered content for healthcare software, collaborating with product leaders and engineers while utilizing AI tools for efficiency.

The Content Designer will create user-centered product content, collaborate with teams, utilize AI, design conversational flows, and ensure user needs are met.