Teams at Replicant

Lead exploration and application of large language models and generative AI, translate research into deployable ML systems, and guide strategic direction. Develop solutions across experimentation, implementation, and deployment while collaborating with engineering and product teams to optimize performance and customer outcomes in contact center automation.

Lead the quality engineering efforts for Replicant's AI platform by defining standards, improving testing strategies, and mentoring a QA team to ensure high-quality outputs across software systems.

Build and own production AI agents for assigned customers: discover workflows, design prompts and conversation flows, integrate with customer APIs/CRMs, create test sets, measure and harden agents, monitor live conversations, debug and ship fixes, and feed product improvements. Work customer-embedded to deliver reliable, secure, scalable LLM-powered voice and conversational AI solutions.