Jobs at Riverside.fm

Manage a portfolio of mid-market SaaS customers as a strategic advisor. Drive onboarding, adoption, retention, renewals, and expansion through business reviews and proactive guidance. Collaborate with Product and Marketing to influence roadmap priorities and share customer insights. The role requires managing high account volumes, meeting KPIs, learning AI-powered product functionality, and communicating effectively while working remotely during Eastern Time business hours.

Lead live onboarding and training sessions, educate customers on platform features, and create customer-facing guides, decks, and workshops. Collaborate with Sales, Customer Success, Product, and Marketing to ensure smooth handoffs and current resources. Support internal team training, identify customer milestones and risks, drive first value, and help improve customer satisfaction, adoption, and retention.

Outbound-focused Business Development Representative responsible for researching and prospecting high-potential leads, conducting cold calls and personalized outreach, qualifying opportunities, maintaining CRM records, and setting meetings for the sales team. Collaborates on outreach strategy and may travel occasionally for conferences and networking.

Engage with prospective users, manage the full sales cycle, refine sales processes, track performance, and present proposals to management.