Jobs at Sailor Health

Serve as the first point of contact for patients and families through phone, email, and SMS. Respond promptly, resolve straightforward requests, triage inquiries, route patients to appropriate care team members, troubleshoot administrative and clinical workflows, and support patients throughout their care journey. The role requires empathy, organization, reliability, comfort with high-volume communication, and the ability to learn healthcare technology tools.

Guide older adults and their families through the mental health intake process, coordinate therapist matching, provide compassionate support, and ensure patients feel informed and cared for throughout their transition into treatment. The role requires strong organization, communication, empathy, comfort with healthcare technology, and the ability to manage multiple patients remotely.

Guides older adults and their families through the mental health intake process, providing empathetic communication, care coordination, therapist matching, and ongoing support. Manages multiple patients, maintains accurate details, and uses digital tools including EHR and CRM platforms. The role requires strong organization, compassion, clear communication, technology comfort, and commitment to improving healthcare access for seniors.

Serve as the first point of contact for patients and families through phone, email, and SMS. Respond promptly, resolve routine requests, triage inquiries, route communications to appropriate care team members, troubleshoot workflows, and support patients throughout their care journey with empathy, organization, and clarity.

Guide older adults and their families through the mental healthcare intake process. Responsibilities include providing compassionate first-contact support, coordinating patient care, matching patients with therapists, managing multiple patients across intake stages, and ensuring clear communication and follow-through. The role requires empathy, organization, emotional guidance, administrative execution, and comfort using Google Workspace, EHR platforms, and CRM tools.

Guide older adults and caregivers through the mental healthcare intake process, provide empathetic support, coordinate therapist matching, and ensure patients feel informed and supported throughout their transition into care. Manage multiple patients, maintain accurate details, communicate clearly during sensitive conversations, and use tools such as EHR platforms, CRMs, and Google Workspace.

Provide remote post-intake support to mental health patients, serving as the main contact for scheduling, billing, technical troubleshooting, and administrative requests. Communicate by phone, email, and text with empathy and professionalism, resolve problems, coordinate follow-up, and help older adults access seamless, reliable care.

Conduct resume reviews, clinician interviews, candidate assessments, and recruitment pipeline tracking for therapists and psychologists. Maintain warm, engaging communication throughout the hiring process, ensure accurate applicant records, and coordinate candidate handoffs with the Provider Growth team. The role is remote, part-time, and focused on identifying clinicians suited to serving older adults.

Provides frontline support to a mental health provider network through email and phone. Resolves caseload, technical, matching, payroll, benefits, and patient-related questions; tracks requests through resolution; escalates issues appropriately; and proactively checks in with providers. The role emphasizes organization, follow-through, prioritization, relationship-building, empathy, customer service, and comfort creating processes in an ambiguous startup environment.

The Medical Claims Billing Specialist manages medical claims, resolves denials, and ensures timely payment for services, impacting financial health.