Teams at Sailor Health

Serve as the first point of contact for patients and families through phone, email, and SMS. Respond promptly, resolve straightforward requests, triage inquiries, route patients to appropriate care team members, troubleshoot administrative and clinical workflows, and support patients throughout their care journey. The role requires empathy, organization, reliability, comfort with high-volume communication, and the ability to learn healthcare technology tools.

Guide older adults and their families through the mental health intake process, coordinate therapist matching, provide compassionate support, and ensure patients feel informed and cared for throughout their transition into treatment. The role requires strong organization, communication, empathy, comfort with healthcare technology, and the ability to manage multiple patients remotely.

Guides older adults and their families through the mental health intake process, providing empathetic communication, care coordination, therapist matching, and ongoing support. Manages multiple patients, maintains accurate details, and uses digital tools including EHR and CRM platforms. The role requires strong organization, compassion, clear communication, technology comfort, and commitment to improving healthcare access for seniors.