Teams at Staffbase

Manage enterprise customer relationships, develop success plans, lead business reviews, guide onboarding and platform adoption, mitigate risks, support renewals and expansion, and advocate for customer needs. Collaborate with Product, Support, and Sales teams to drive customer outcomes and engagement across a portfolio of strategic accounts.

Lead complex enterprise software implementations and custom solution engagements for Fortune 100 customers. Own project plans from scoping through launch, coordinate technical and business stakeholders, manage scope, budgets, resources, risks, partners, integrations, testing, security reviews, and migrations, and deliver executive governance and status reporting. The role requires translating technical complexity into business decisions while ensuring successful customer handoffs to ongoing support.

Lead enterprise Staffbase implementations from onboarding through growth, managing project plans, resources, risks, and customer communications. Translate customer requirements into platform solutions, oversee deployment, change management, adoption, training, and best practices, and troubleshoot implementation issues. Partner with Sales and Customer Success on scoping, Statements of Work, architecture integration, and expansion opportunities. Provide customer feedback internally while maintaining strong product and account management expertise.