Jobs at SysAid

Lead end-to-end SysAid ITSM and ESM implementations for bilingual SMB clients. Responsibilities include project planning, requirements workshops, solution configuration, integrations, AI agent setup, prompt refinement, knowledge-source configuration, testing, training, go-live support, risk mitigation, and continuous improvement. The role requires fluent English and Spanish communication, ITSM platform knowledge, workflow automation experience, and the ability to explain AI concepts to nontechnical stakeholders.

Own revenue strategy and operations for a global SaaS sales organization, including forecasting, capacity planning, quota and territory design, pipeline management, revenue intelligence, and data quality. Build and maintain AI-powered workflows using Claude, MCP, Salesforce, SQL, and revenue tools. Establish agent guardrails and evaluations, improve sales productivity, surface risks, and enable the sales organization through playbooks and training.

Own SysAid’s global, AI-first sales enablement strategy, including seller readiness, onboarding, coaching, product launch enablement, messaging, content, performance measurement, and enablement technology architecture. Build AI-powered workflows using Claude, MCP-connected systems, CRM, call intelligence, and revenue data. Partner with Sales, Customer Success, Marketing, Product, and Revenue Operations to improve ramp time, productivity, win rates, sales cycles, content adoption, and seller effectiveness across global regions.

Lead Net Revenue Retention (NRR) for the Americas by building an AI-enabled post-sales growth engine. Reduce churn, drive expansion, accelerate adoption (including Spaces and agentic AI), deploy AI agents for health scoring and automation, redesign roles for AI-first operations, and hire and develop an AI-native Customer Success organization focused on measurable time-to-value and scalable retention.