Jobs at SysAid

Act as a strategic advisor for enterprise SaaS customers to drive retention, expansion, and AI-driven adoption. Build executive relationships, develop success plans with KPIs, lead business reviews, identify automation and Agentic AI use cases, manage risks, and collaborate cross-functionally to ensure measurable customer outcomes.

Lead and scale end-to-end Revenue Operations across Sales, Marketing, CS, Channels, and Deal Desk. Build data-driven GTM processes, optimize Quote-to-Cash, implement AI-driven automation, unify GTM data and dashboards, run forecasting and planning, and hire and develop a high-performing RevOps team aligned with finance and BI.

Manage and grow existing SMB accounts by identifying expansion opportunities, delivering product presentations and demos, following up on marketing/CSM leads, and closing business while providing technical problem-solving and building strong customer relationships.

Lead Net Revenue Retention (NRR) for the Americas by building an AI-enabled post-sales growth engine. Reduce churn, drive expansion, accelerate adoption (including Spaces and agentic AI), deploy AI agents for health scoring and automation, redesign roles for AI-first operations, and hire and develop an AI-native Customer Success organization focused on measurable time-to-value and scalable retention.

The Business Development Representative will generate sales pipeline, manage leads, conduct outreach, research accounts, and support sales efforts.

The Project Manager will coordinate and oversee project execution for enterprise clients, ensuring effective communication and alignment with client expectations. Responsibilities include project planning, documentation, risk management, and quality assurance, as well as managing multiple projects simultaneously.

The Channel Account Manager will activate and manage a partner portfolio, drive pipeline generation, enable partners through onboarding, and report on partner health while contributing to the development of the playbook.

The Commercial Account Executive will develop sales strategies, engage with customers, drive revenue from software licenses, and manage the full sales cycle.