Teams at SysAid

Act as a strategic advisor for enterprise SaaS customers to drive retention, expansion, and AI-driven adoption. Build executive relationships, develop success plans with KPIs, lead business reviews, identify automation and Agentic AI use cases, manage risks, and collaborate cross-functionally to ensure measurable customer outcomes.

Lead and scale end-to-end Revenue Operations across Sales, Marketing, CS, Channels, and Deal Desk. Build data-driven GTM processes, optimize Quote-to-Cash, implement AI-driven automation, unify GTM data and dashboards, run forecasting and planning, and hire and develop a high-performing RevOps team aligned with finance and BI.

Manage and grow existing SMB accounts by identifying expansion opportunities, delivering product presentations and demos, following up on marketing/CSM leads, and closing business while providing technical problem-solving and building strong customer relationships.