Teams at SysAid

Manage and grow existing SMB accounts by identifying expansion opportunities, delivering product presentations and demos, following up on marketing/CSM leads, and closing business while providing technical problem-solving and building strong customer relationships.

Act as a strategic advisor for enterprise SaaS customers to drive retention, expansion, and AI-driven adoption. Build executive relationships, develop success plans with KPIs, lead business reviews, identify automation and Agentic AI use cases, manage risks, and collaborate cross-functionally to ensure measurable customer outcomes.

Lead North America revenue organization (new logo, customer success, expansion) for ~25 people. Own P&L, forecasting, hiring, operations, and GTM strategy. Drive acquisition, retention, and expansion; set territories, quotas, and compensation; represent NA performance to executives and the board.