Teams at Tapestry - Coach and Kate Spade

Assistant Store Leader partners with the Store Leader to drive retail sales, profitability, customer service, omni-channel selling, and operational excellence. Responsibilities include coaching and developing associates, recruiting, managing performance, analyzing KPIs, executing visual standards, overseeing cash handling and security, managing schedules and payroll, supporting inventory accuracy, and leading store operations in the Store Leader’s absence. The role requires flexible availability, physical handling of merchandise, and strong customer-focused leadership.

Serves as a Coach brand ambassador by delivering personalized luxury-retail experiences, meeting sales goals, styling customers, cross-selling, and building client relationships. Uses POS, mobile selling, clienteling, and social-selling tools while supporting transactions, inventory, replenishment, visual merchandising, stockroom organization, and online pickups. Requires flexible scheduling, teamwork, strong customer service, physical ability to handle merchandise, and availability during evenings, weekends, holidays, and peak periods.

Provides customer service and sales support in a luxury retail store. Responsibilities include welcoming customers, operating POS systems, processing payments, suggesting products, receiving and organizing shipments, replenishing inventory, maintaining stockroom and sales-floor standards, supporting visual merchandising, and following loss-prevention policies. Requires flexible scheduling, strong communication, attention to detail, basic technology skills, and the ability to lift up to 50 pounds occasionally.