Teams at Twilio

Lead Impartner PRM platform strategy and integrations with Salesforce, design and optimize partner workflows, manage roadmap and delivery from discovery through UAT, and drive partner adoption and measurable channel metrics across global teams.

Serve as technical owner of the Impartner PRM platform and Salesforce integration: administer portal configuration and branding, maintain CRM syncs, build no-code automated partner workflows, manage lead/deal routing and MDF workflows, enforce platform governance and data integrity, run UAT and sandbox testing, and support global partner enablement programs.

Analyzes standard and non-standard deal economics, pricing, discounts, terms, usage commitments, and margin impact. Builds financial models and scenarios, partners with Sales, Legal, Finance, and Operations, and manages end-to-end Deal Desk workflows in Salesforce/CPQ. Ensures pricing, contracting, approval, and revenue-recognition compliance while improving deal processes and supporting high-volume periods.