Jobs at University of Maryland Global Campus

The Learner Resolution Specialist coordinates and resolves student complaints, ensures timely investigations, and collaborates with departments for effective outcomes.

Provide consultative financial counseling to learners on federal student aid, FAFSA, military and employer benefits, payment plans, and billing. Engage via high-volume inbound/outbound calls, chat, email, and SMS; document interactions in CRM; collaborate with Admissions, Financial Aid, and Success Coaches to resolve balances and support enrollment and retention.

The Writer/Editor creates and edits content for various platforms, conducts interviews, researches topics, and collaborates with teams to ensure quality communications aligned with institutional goals.

The Military Education Coordinator provides academic advising, administrative support, and coordinates services for military students, ensuring a seamless educational experience.

Coordinate military education services, provide student support and advising, maintain relationships with military partners, and oversee testing services at military installations.

Lead Conversational AI Developer responsible for developing chatbots and virtual assistants, integrating AI technologies, and improving user interactions through data analysis and software development.

The Vice President of Financial Aid will lead the financial aid programs, ensuring compliance, enhancing learner services, and developing strategies for enrollment and retention while leveraging data analytics and AI.