Teams at University of Maryland Global Campus

The Learner Resolution Specialist coordinates and resolves student complaints, ensures timely investigations, and collaborates with departments for effective outcomes.

Provide consultative financial counseling to learners on federal student aid, FAFSA, military and employer benefits, payment plans, and billing. Engage via high-volume inbound/outbound calls, chat, email, and SMS; document interactions in CRM; collaborate with Admissions, Financial Aid, and Success Coaches to resolve balances and support enrollment and retention.

The Writer/Editor creates and edits content for various platforms, conducts interviews, researches topics, and collaborates with teams to ensure quality communications aligned with institutional goals.