Teams at Versapay

Provides advanced functional and technical support for customers using ERP integrations and payment solutions. Troubleshoots complex integration, accounting, payment-processing, API, and data-synchronization issues; manages cases and escalations; and collaborates with Product, Engineering, Customer Success, and Implementation teams. The role also contributes to knowledge-base content, process improvements, customer satisfaction, SLA performance, and timely resolution of support cases.

Conduct customer discovery, design and demonstrate tailored fintech solutions, support RFIs and sales cycles, address technical objections, and advise prospects on accounts receivable, payments, collections, and cash application technology. Collaborate with sales, product, and customer success teams, maintain technical expertise and certifications, pursue business goals, and travel occasionally across the US and Canada for client and partner engagements.

Manage revenue operations across forecasting, pipeline visibility, GTM reporting, quota and capacity planning, CRM data standards, and operating cadences. Build dashboards and executive insights, improve sales and revenue processes, support compensation analysis, and optimize the GTM technology stack. Collaborate with Sales, Marketing, Customer Success, Finance, and Analytics to improve forecast accuracy, deal velocity, data quality, and scalable execution.