Teams at Versapay

Manage long-term B2B SaaS customer relationships across a portfolio, driving adoption, retention, and account growth. Lead customer training, enablement sessions, recurring meetings, and executive business reviews. Develop strategic account plans, track shared KPIs, advocate for customer needs, resolve escalated issues, and collaborate with sales, professional services, product, and care teams to improve customer outcomes and identify scalable journey improvements.

Provides advanced technical support for complex ERP, SaaS, API, middleware, and integration issues. Responsibilities include log analysis, error tracing, root-cause analysis, sandbox replication, data integrity troubleshooting, release validation, escalation management, customer communication, documentation, incident reviews, and process improvement. The specialist collaborates with Product, Engineering, QA, customers, and third-party vendors to resolve high-impact cases and improve support and product processes.

Build and maintain revenue automation workflows, integrations, and AI agents across Salesforce and other go-to-market systems. Own inbound lead routing, signal-based sales and marketing plays, CRM hygiene, enrichment, AI-assisted workflows, and system governance. Connect tools through APIs, webhooks, and automation platforms while documenting workflows and measuring improvements in response time, pipeline generation, conversion, and manual hours saved.