Teams at Wave HQ

Owns execution, optimization, and governance of Wave’s automated customer marketing journeys across email, in-product, and push channels. Builds segmented, personalized campaigns using Braze, Segment, and Amplitude; leads testing and performance measurement; ensures deliverability, consent, data integrity, QA, and documentation; and partners cross-functionally to improve activation, engagement, conversion, retention, and expansion.

Design, build, train, and deploy production ML models and scalable pipelines. Implement MLOps practices, observability, governance, and lineage. Optimize model performance and costs, collaborate with product, risk, and engineering teams to integrate ML features into production systems.

Define and build Wave's internal risk and payments operations platform. Own strategy and roadmap for tools used by Risk, Fraud, Compliance, Support, Finance, and Payments Operations. Replace manual workflows with scalable decisioning, case management, and automation. Partner cross-functionally with Engineering, Data, and business teams to improve efficiency, controls, and customer outcomes.