Jobs at WestJet

Lead WestJet Rewards’ loyalty fraud program, including fraud strategy, prevention, detection, incident response, recovery, governance, and performance reporting. Coordinate cross-functional initiatives across cybersecurity, technology, analytics, legal, finance, digital, and support teams. Identify emerging risks, establish controls and processes, manage fraud incidents, guide recovery efforts, and provide senior leadership with recommendations on fraud trends, risks, and priorities.

Leads WestJet’s enterprise Total Rewards strategy across compensation, benefits, pension, and savings programs. Oversees specialized teams, pay equity, executive compensation, collective agreement implementation, benefits renewals, financial modeling, compliance, vendor partnerships, communications, and transformation initiatives. Advises senior leaders and the Compensation & Governance Committee while ensuring programs are competitive, sustainable, legally compliant, and aligned with organizational objectives.

Supports strategic sourcing and contract execution for aircraft technical operations and fleet procurement. Develops RFx packages, coordinates evaluations, analyzes supplier proposals, supports negotiations, drafts contracts, and manages sourcing timelines, approvals, renewals, and records. Partners with Category Managers, engineers, technical stakeholders, Legal, and suppliers to translate requirements into agreements. The role focuses on aircraft components, repair services, OEM products, leasing, exchange programs, and MRO services.

Leads technical administration and operational support for commercial technology systems serving Marketing, Guest Experience, Sales, and Cargo. Responsibilities include incident, problem, change, and release management; troubleshooting; requirements gathering; application enhancements; sprint leadership; documentation; security posture ownership; vendor coordination; audit participation; on-call support; and analyst mentorship.

Design, develop, and support business applications, automations, and AI-enabled solutions. Build full-stack applications, prototypes, and production systems using modern cloud, DevOps, and generative AI technologies. Collaborate with stakeholders, architects, data teams, and infrastructure teams to deliver secure, reliable solutions. Support applications throughout their lifecycle, contribute to engineering standards, troubleshoot production issues, and mentor developers within Agile delivery processes.

Develops revenue analytics, business intelligence solutions, data models, automated pricing and inventory tools, reports, and decision-support systems. Translates Revenue Management and Pricing business problems into actionable insights, supports system migrations and administration, conducts testing, automates routine processes, and represents the business on cross-functional projects. The role requires strong SQL, database, OLAP, ETL, communication, and project coordination skills.

Leads end-to-end delivery of medium to large technology, enterprise, and cross-functional projects. Manages scope, schedules, budgets, resources, governance, risks, dependencies, stakeholder alignment, executive reporting, change management, and operational readiness. Facilitates steering committees and stage-gate reviews while coordinating business sponsors, technology teams, vendors, and operational groups. Also contributes to project delivery methodology and continuous improvement.

Analyzes financial and operational performance, prepares executive and board reporting, investigates variances, supports budgeting and forecasting, develops financial models and scenario analyses, benchmarks industry performance, and analyzes airline traffic and operational metrics. The role partners cross-functionally to improve reporting, data quality, and forecasting accuracy while supporting corporate finance initiatives.

Senior Database Administrator responsible for operating and improving enterprise Oracle, Db2, SQL Server, and Azure SQL platforms. Duties include database availability, performance tuning, security, backup and disaster recovery, patching, automation, incident resolution, migrations, modernization, documentation, and compliance. The role partners with infrastructure, cloud, DevOps, architecture, application, and cybersecurity teams, participates in on-call rotation, and mentors junior and intermediate DBAs.

Leads end-to-end testing and quality oversight for complex programs, developing test strategies, plans, governance, metrics, and readiness assessments. Coordinates functional and non-functional testing across teams, vendors, and stakeholders; manages risks, defects, dependencies, and release decisions. Also improves quality standards, practices, templates, tools, training, and continuous-improvement initiatives across product portfolios.

Administer and support WestJet’s ServiceNow platform, including configuration, access management, health monitoring, troubleshooting, upgrades, testing, data quality, documentation, and continuous improvement. The role independently handles routine and moderately complex platform activities, collaborates with developers and architects on advanced issues, and supports incident, problem, and change management processes.

Leads the strategy, governance, delivery, and operations of WestJet’s operational data platforms, integrations, and data assets. Oversees Databricks, Azure, and SQL-based services; ensures reliability, security, data quality, resilience, and operational readiness; directs incident response and recovery; manages roadmaps, budgets, vendors, and cross-functional dependencies; and builds a multidisciplinary data engineering and platform operations team.