Teams at Wrapbook

Own the strategy and roadmap for fraud detection, prevention, response, and identity authentication. Partner with engineers on scoring logic, rules, schemas, metrics, and AI-enabled automation. Coordinate fraud incident response across engineering, operations, GRC, treasury, and security. Guide KYC/AML-related product capabilities, fraud operations, vendor decisions, and customer-friction tradeoffs while turning analysis into prioritized, shipped product improvements.

Own the Commercial SMB customer segment, driving onboarding, adoption, retention, and expansion. Build a proactive, AI-assisted customer success model; lead SMB onboarding and AI agent rollout; design scalable workflows, processes, and playbooks; coordinate with Sales, Marketing, RevOps, Support, Product, and AI teams; and represent SMB customer needs across the organization.

Own end-to-end design for a core product area, framing ambiguous problems, prioritizing work, and delivering evidence-based experiences across systems and surfaces. Use research, Pendo, Dovetail, and metrics to guide decisions and measure impact. Establish implementation-ready documentation, apply AI-enabled workflows, influence cross-functional teams, mentor designers, and maintain high standards for design quality and collaboration.