We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job DescriptionImportant: This is a remote position; however, a strong preference will be given to candidates based in Western Canada (BC, AB, SK, or MB). A post-secondary education in Mining Engineering, Geology, Metallurgy, Environmental Science, or a related mining discipline is required. Mining industry experience is strongly preferred.
The Account Manager is responsible for managing and growing an assigned portfolio of client accounts, serving as the primary point of contact and trusted advisor for customers. This role focuses on building strong client relationships, ensuring customer satisfaction, identifying opportunities for account growth, and maximizing revenue within existing accounts. The successful candidate will develop and execute account plans aligned with business objectives to drive retention, expansion, and long-term partnership value.
Key Responsibilities
Manage and maintain a portfolio of assigned customer accounts, ensuring a high level of client satisfaction and engagement.
Develop and implement strategic account plans to achieve revenue growth, customer retention, and profitability objectives.
Build strong relationships with key stakeholders and decision-makers within customer organizations.
Identify opportunities to expand existing business through cross-selling and upselling SGS services across multiple business lines.
Conduct regular business reviews with clients to understand their needs, challenges, and future requirements.
Serve as the primary liaison between clients and internal teams to ensure successful service delivery and resolution of customer issues.
Monitor account performance and proactively address risks to customer retention and satisfaction.
Prepare accurate sales forecasts, account plans, and pipeline updates on a regular basis.
Collaborate with Marketing, Inside Sales, Operations, and other support teams to develop and execute customer growth strategies.
Prepare client quotes, service agreements, proposals, responses to RFIs, RFPs, and tenders, ensuring timely and professional submissions.
Follow opportunities through the full sales cycle, from identifying customer needs to proposal development, negotiation, and contract renewal or expansion.
Maintain detailed and accurate customer records, activities, and opportunities within the CRM system.
Gather and share market intelligence, customer feedback, and competitor information to support business strategy.
Represent SGS at industry events, trade shows, conferences, and customer meetings to strengthen relationships and promote company services.
Secure follow-up and closure on all proposals, renewals, and account growth initiatives.
Pursue opportunities to enhance SGS's profile and deepen client partnerships within assigned accounts.
Support special projects and other related duties as assigned.
Key Performance Indicators
Customer retention and renewal rates
Revenue growth within assigned accounts
Cross-sell and upsell performance
Client satisfaction and relationship management
Achievement of annual sales and profitability targets
Pipeline management and forecast accuracy
• Education: post-secondary degree in a relevant field
• Experience: over five years of related sales/business development experience is required
• Expert knowledge of the business line services
• Business acumen.
• Ability to demonstrate customer centric selling techniques.
• Strong presentation skills
• Must be a self motivator and self starter.
• Creative, innovative and client focussed
• Demonstrate diplomacy and networking skills
• Bilingualism (French/English) where required
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
• Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook) including sales tracking tools (i.e., CRM).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
• Ability to work well with others & independently.
• Proven time management skills and a strong attention to detail.
• Works well under pressure.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
Compensation: $90k to $115k
Some benefit highlights:
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.
