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Manage and grow existing SMB accounts by identifying expansion opportunities, delivering product presentations and demos, following up on marketing/CSM leads, and closing business while providing technical problem-solving and building strong customer relationships.
Description
SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment to revolutionizing enterprise service management with Generative AI.
We seek a proactive and relationship-driven Account Executive responsible for spearheading growth initiatives within our SMB client network. Your main duties will include identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth.
Key Responsibilities:
- Cultivate relationships with existing SMB clients and innovatively enhance expansion performance through creative strategies.
- Create and deliver compelling product and service presentations to existing customers to drive growth.
- Identify growth opportunities, engage with existing customers, deliver presentations, and drive closure on business opportunities.
- Demonstrate proficiency in technical problem-solving and possess strong technical adaptability skills.
- Follow-up on marketing & CSM generated leads to build the expansion sales pipeline.
- 3+ years of quota-carrying SaaS/B2B software sales experience.
- 1+ years experience in AI sales (desirable).
- Experience managing the sales cycle from business champion to C-Level.
- Self-motivated, resilient, and a collaborative mindset.
- A strong sales presence on the phone and remote web sessions (Demo) and great presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Excel in a high-paced setting while managing a diverse customer base efficiently.
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