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We are seeking an experienced Application Support Engineer to provide expert-level support for our NetSuite and Salesforce applications. This role involves troubleshooting issues, managing system integrations, and working closely with cross-functional teams to ensure smooth operations. The ideal candidate will have a strong technical background in NetSuite and Salesforce, excellent communication skills, and a proactive approach to process improvements. If you thrive in a collaborative environment and enjoy solving complex technical challenges, we’d love to hear from you.
WHAT YOU'LL DO:
- Provide expert-level technical support for NetSuite and Salesforce applications, ensuring smooth operation and integration.
- Troubleshoot and resolve issues related to NetSuite, Salesforce, and their integration with other systems.
- Proactively identify opportunities for process improvements and recommend solutions to optimize support workflows.
- Communicate effectively with users to understand their issues, provide solutions, and ensure timely resolution.
- Collaborate with cross-functional teams, including help desk and systems engineers, to address application and integration challenges.
- Develop, maintain, and update comprehensive documentation for application support and troubleshooting procedures.
- Provide training to new users and assist in cross-training team members to ensure continuous coverage and skill development.
WHAT YOU'LL NEED:
- 2+ years of experience supporting NetSuite and Salesforce applications or certifications/training in NetSuite with a solid foundation in general software application support.
- Strong expertise in NetSuite and Salesforce applications, including their integration with other business systems.
- Proven experience in providing technical support and troubleshooting for application-related issues.
- Familiarity with REST APIs, JavaScript, or other relevant technologies is highly desirable.
- Excellent communication skills, with the ability to collaborate and interact effectively with stakeholders across all levels of the organization.
- A solid understanding of technology concepts, with the ability to bridge the gap between technical teams and business users.
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
