The Business Systems Analyst bridges business needs and technology solutions by administering Smartsheet, developing applications and automations, integrating systems, analyzing processes and data, and supporting reporting. The role gathers requirements, designs and tests solutions, documents workflows, troubleshoots issues, trains users, and coordinates with stakeholders, technical teams, and vendors. It also supports project planning, governance, implementation, and continuous improvement using Python, SQL Server, REST APIs, Power Automate, SharePoint, and related tools.
Continuing Education and Professional Studies (CEPS) at SAIT offers a wide range of programs designed to support lifelong learning, career advancement (through reskilling and upskilling) and customized talent development solutions for corporations. Join a team passionate about building lifelong learning opportunities that help people in Calgary and around the globe navigate the changing world of work.
The Opportunity
Job classification: P5944 - Business Analyst
Salary range: $86,000 - $96,000 Placement within the range is typically based upon a review of skills, experience, and internal equity.
Hours per week: 37.5
Paid leave: 4 Weeks Vacation / 14 Flex Days per year
Position End Date: January 4, 2028
Deadline to apply: 4:00PM, Friday November 6, 2026
Reporting to the Business Solutions Architect, the Business Systems Analyst acts as a key liaison between business needs and technology solutions. This role combines application administration, solution development, process automation, business analysis, and data analysis to improve business processes and operational effectiveness across CEPS. The incumbent works closely with stakeholders to identify opportunities, define requirements, and deliver scalable solutions using Smartsheet, Python, SQL Server, REST APIs, Power Automate, SharePoint, and AI-enabled tools.
How you'll contribute
- Administer and maintain existing CEPS Smartsheet solutions, providing ongoing configuration, troubleshooting, and user support.
- Design, develop, implement, and maintain business applications, automations, integrations, and reporting solutions.
- Leverage AI-enabled tools and modern development practices to improve solution design, automation, analytics, documentation, and problem solving.
- Partner with stakeholders to analyze business needs, identify improvement opportunities, and translate requirements into technical solutions.
- Independently manage solution delivery from requirements gathering through design, development, testing, implementation, documentation, and ongoing support, with guidance as needed.
- Analyze business processes, systems, and data to identify efficiencies, risks, trends, and opportunities for improvement.
- Develop and maintain functional specifications, process documentation, workflows, procedures, and training materials.
- Coordinate testing activities, including unit, integration, regression, and user acceptance testing.
- Collaborate with internal teams and external vendors to support enhancements, integrations, issue resolution, and operational support.
- Provide application support, troubleshooting, root cause analysis, and user training.
- Support project planning, prioritization, implementation, governance, and continuous improvement initiatives.
- Perform other related duties as assigned.
What you bring
- Degree, diploma, certification, or equivalent experience in Business Analysis, Information Systems, Computer Science, Data Analytics, Software Development, or a related field.
- 3-5 years of experience in business systems analysis, application administration, solution development, process improvement, or a related role.
- Demonstrated ability to gather, analyze, and translate business requirements into effective technical solutions.
- Experience implementing, integrating, testing, and supporting business applications and technology solutions.
- Proven experience analyzing business processes and data to identify opportunities for operational improvement and automation.
- Experience leading or supporting systems integration, workflow automation, and continuous improvement initiatives.
- Strong collaboration skills with business stakeholders, technical teams, and external vendors.
- Experience working in a large, complex organization is considered an asset.
- Equivalent combinations of education and experience will be considered.
- Proficiency with Python, SQL, REST APIs, Power Automate, and data analysis.
- Knowledge of application development, systems integration, testing, implementation, and support practices.
- Experience working within Agile environments and using Jira.
- Advanced Smartsheet administration and solution development experience is considered an asset.
- Proficiency with Microsoft 365 applications, including Microsoft Visio, Excel, and Word.
- Strong business analysis, requirements gathering, process mapping, and stakeholder engagement skills.
- Strong project planning, prioritization, and delivery skills.
- Analytical Thinking & Problem Solving
- Independence & Accountability
- Judgment & Decision-Making
- Continuous Improvement & Innovation
- Communication, Influence & Relationship Building
- Cross-Functional Collaboration
- Customer Service Orientation
Education & Experience
Technical & Professional Skills
Core Competencies
We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.
Together, we build bold futures
At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:
- Generous time off to pursue other passions and support your wellbeing
- SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported
- Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
- Access to a Health Spending or Taxable Spending Account
- Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses
- Defined Benefit pension through LAPP to help you retire with confidence
- Excellent dining options on campus
- Free access to our fitness facilities and group fitness classes
And the perks keep on coming!
About SAIT
At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.
Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.
We’re committed to community and belonging
Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.
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