Claims Representative

OPTIOM INC.

Claims Representative

Client Care  •  General Level 1 Asset  •  Calgary,AB  •  Hybrid  •  Full-Time

Do meaningful work. Be there for people in their most stressful moments. Build a career in insurance that actually matters.

If you are detail-oriented, calm under pressure, and motivated by helping people navigate difficult situations with clarity and care, this is the opportunity you have been looking for.

Optiom is hiring a Claims Representative to join our client care team. You will be on the front lines of our claims process: reviewing documents, processing claims accurately, and communicating with policyholders, brokers, and body shops to make sure our clients get the support they are entitled to, quickly and professionally.

Who You Are

You do not need to have done this exact job before. But you will thrive here if you bring the right combination of precision, empathy, and professional maturity.

You Bring

• 1–2 years of customer service experience, ideally in insurance, financial services, or a fast-paced office environment
• Strong written and verbal communication skills in English
• High attention to detail. Accuracy in claims handling is essential
• Excellent time management and organizational skills, with the ability to prioritize and meet SLAs
• A high level of empathy, patience, and professionalism when navigating difficult conversations
• Proficient computer skills including Microsoft Office and CRM software
• The ability to handle confidential information with integrity
• A positive, team-oriented attitude and comfort working within a collaborative environment
• Receptiveness to coaching, feedback, and continuous improvement
• General Level 1 Insurance Licence, or a strong willingness to obtain one — we will support you

Bonus Points For

• Active General Level 1 Insurance Licence already in hand
• Prior experience in claims handling or insurance administration
• Familiarity with total loss or specialty insurance products
• Bilingual in English and Mandarin, Punjabi, or French

Who We Are

Optiom is a specialty MGA and a wholly owned subsidiary of Aviva Canada, one of the country’s largest property and casualty insurers. We design and distribute specialty insurance products through a national network of broker partners, embedded at the point of vehicle financing and leasing.

We are a team of specialists who take pride in what we build and how we serve. Our products protect Canadians in moments that matter, and our people are the reason our broker partners trust us. Joining Optiom means joining a business with strong backing, a clear purpose, and real room to grow.