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Own Dropbox’s customer evidence program for managed sales, including advocacy outreach, consent, customer stories, ROI evidence, testimonials, peer reviews, and competitive proof. Set editorial standards, direct agency partners, manage the sales content library, deploy evidence into active deals, identify content gaps, and measure impact on pipeline, win rates, adoption, and sales-cycle velocity through Salesforce reporting.
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Leads Dropbox’s GTM business systems organization and platform portfolio across Marketing, Sales, Customer Success, and Support. Owns platform strategy, roadmaps, governance, prioritization, administration, adoption, and continuous improvement. Translates business priorities into scalable technology capabilities while coordinating engineering, architecture, operations, and executive stakeholders. Builds and manages platform teams, drives AI-enabled workflows, ensures operational excellence, and measures business outcomes from platform investments.
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Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Own scalable customer programs from planning and recruitment through launch, engagement, measurement, closeout, and handoff. Coordinate Product, Design, Research, Marketing, Customer Success, Sales, and Analytics teams. Lead pre-PMF product testing, relaunch the Customer Advisory Board, integrate customer testing into launch-readiness processes, and establish repeatable customer insight loops and operating playbooks.
Role Description
We’re looking for an experienced content designer to shape and elevate our core product—the foundations of Dropbox. You’ll craft content strategy and UX writing for features that help millions of people do their best work every day.
In this role, you’ll lead content design for high-impact initiatives like onboarding, feature adoption, and quality improvements. You’ll collaborate closely with product designers, PMs, engineers, and researchers to ensure that content drives business goals, meets user needs, and reflects our high standards. You’ll also develop and maintain consistent language across our web, mobile, and desktop platforms, making Dropbox feel seamless and easy to use.
Responsibilities- Own the content strategy and UX writing across core Dropbox features
- Deliver high-quality UX writing for menus, onboarding, settings, and core user flows
- Translate complex concepts into friendly, easy-to-understand experiences
- Align your work to business goals, user needs, and our style guides
- Create, maintain, and socialize content guidelines
- Craft content informed by user feedback, metrics, technical constraints, localization, and accessibility standards
- Partner closely with product designers, engineers, product managers, researchers, and other stakeholders
- Prioritize across a broad range of needs to focus on the highest impact projects
- Contribute to workshops and critiques to push your craft and elevate the quality of our work
- Collaborate with product marketers and other partners to align messaging
- 7+ years of professional writing experience, including 5+ years focused on in-product content
- A knack for crafting end-to-end experiences and translating technical talk into people speak
- Experience following and creating writing style guidelines
- Experience writing for mobile apps and/or across platforms
- Proven ability to prioritize across multiple projects and stakeholders
- Experience partnering with designers, researchers, product managers, and engineers
- A portfolio of content design (please include this with your application)
- Experience working on productivity tools
- Passion for building team culture
- Skill in demonstrating the impact of Content Design
Compensation
Canada Pay Range
$158,000—$213,000 CAD
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