Manage and improve the customer support function to boost satisfaction, loyalty, and retention. Own complaint resolution, implement strategies and best practices, maintain records, allocate resources to meet targets, and support Canadian grants (CDAP) submissions when needed. Ensure efficient workflows and lead the team to meet qualitative and quantitative goals.
This is a remote position.
We are looking for a Customer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.
Responsibilities
-Enhance the customer experience, engage customers, and support organic growth
-Take responsibility for consumer complaints and see them through to completion
-Establish a clear mission and implement techniques geared towards achieving it.
-Maintain thorough records and record your interactions with customers.
-Keep abreast of market developments and employ best practices as necessary.
-Utilise assets and manage resources to meet both qualitative and quantitative goals.
-Keep a clean workflow in accordance with priorities.
- Working with potential clients for Canadian Grants application submission process. (CDAP)
Requirements
-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
-Excellent understanding of management techniques
-Proficiency in English
-Knowledge of customer service tools, databases, and software at a working level
-Ability to lead and strategize Well-developed client-facing and communication abilities
-Advanced multitasking and troubleshooting abilities
-Available to work as per EST time 9:00am - 5:30pm which is 6:30pm to 3:30am IST.
- Flexible hours.
Benefits
- Friendly Environment
- Guaranteed Growth
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